Whoever said complaining doesn't help .. In the last one month, my complaints have yielded results beyond my own imagination.
1) Citibank had this
fly for sure offer in January, where if you spend 30K in a given month you were guaranteed to get a free air ticket.
I was sent a voucher to claim my free ticket, which I did. Subsequently I got calls from Citibank expressing unavailability of tickets for different choice of dates and destinations. In mid march I was 'given' confirmed return tickets to bangalore for the month of May. In end April a week before my travel date, Citibank calls me to inform me that tickets are not available.
I fired the executive who called me and wrote this threatening
review on Mouthshut.comI got a call within the next two days, offering me free tickets as per my original plans.
2) In April, I was booked by Mumbai Traffic police for over speeding. I was doing 55 Km/hr when the speed limit was 40 Km/hr while climbing a flyover at andheri, mumbai.
Anyways, I reasoned with the traffic cop on duty about there being no visible boards suggesting the speed limit on the flyover. Reluctantly I had to pay the fine that day.
The next day i visited the
Mumbai Traffic Police websitee and sent across a feedback using the form on their site.
Within four days I get a call from Traffic officer Patil (incharge for Bandra - Andheri) saying he is in receipt of my complaint and would like to come and meet me. He does and understands my point of view. Within hours I have a written letter confirming receipt of my suggestions and promised action.
3) The road outside my house had been dug up since the last four months. It was proving to be a traffic menace and a pedestrian disaster.
I complained to three different Municipal corporation departments using the
Online Complaint management System provided by PRAJA in association with BMC (Bombay Municipal Corporation).
The next day there were men and road rollers, working on the road outside and within 4 days a road which wasn't attended to in 4 months had some semblance of repair.
Three positive experiences in as many weeks. All of us should stand up for our rights.
Make the administration work for us, there are here to serve us. The government is working for us, the politicians are our employees. We pay them salaries through the taxes we pay.